Privacy Policy
We value your privacy here at DewPulseEmber
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you supply willingly. This covers your name, business name, email, phone, delivery addresses, and detailed requirements for your floral needs. We also collect payment data when you place orders, though it is securely handled via our payment partners.
For corporate clients, we might collect extra business details like company registration information, preferred delivery times, and budget constraints to tailor our service to your organization's needs.
Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device details, and how you move through the site. We use this to enhance performance and to learn how clients discover our services.
How We Use Your Information
We mainly use your personal information to complete flower orders and offer superior customer support, including processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.
We also utilize information to enhance our offerings and the website experience, helping us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
DewPulseEmber respects your privacy and does not sell your personal data to third parties. We share information only when necessary to deliver our services or when required by law.
We may disclose necessary data to trusted service partners who assist us in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or a government request. We may also share data to safeguard our rights, property, or safety, or the safety of our clients and staff.
Data Security Measures
We prioritize safeguarding your personal data and deploy suitable technical and organizational safeguards to shield it. This includes protected data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access is restricted to staff who have a legitimate need to view customer data.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We continually refresh our security practices to counter emerging threats.
Your Privacy Rights
You possess significant rights concerning your personal data. In line with applicable laws, you may be entitled to view, amend, erase, or limit how your data is used.
To exercise these rights, contact us using the details at the policy's end. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and comply with legal obligations. Retention periods vary by the type of data and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after last service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Site Tracking
We use cookies and related technologies to enhance how you browse and to learn how visitors interact with our site. Cookies enable us to save your preferences and assess site performance.
You can manage cookie preferences in your browser settings. However, turning off certain cookies may affect how the site functions. For more details about our cookie practices, please review our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This privacy policy covers only DewPulseEmber and its site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When major updates occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
DewPulseEmber Privacy Team
1 St James's Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0999
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy inquiries within seven business days.